Upspending, Inc. (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit or use upspending.com and related services.

Information We Collect

We may collect the following types of information:

• Personal Information: such as your name, email address, and delivery address when you sign up or place an order.
• Usage Information: such as pages visited, actions taken on the site, and general interaction data.
• Device & Technical Information: such as browser type, IP address, and operating system, collected via cookies or similar technologies.

Information We Do NOT Collect

We are integrated with Stripe to handle credit card payments. We do NOT collect or store any of your payment information in our database.

How We Use Your Information

We use your information to:

• Provide and deliver our services
• Process orders and payments
• Communicate with you about your account or orders
• Improve our website and services
• Comply with legal obligations
• Comply with legal obligations

Sharing of Information

We do not sell your personal information. We may share information only with:

• Service providers (e.g., payment processors, delivery partners) as necessary to operate our services
• Legal or regulatory authorities if required by law

Cookies & Tracking

We may use cookies and similar technologies to:

• Remember preferences
• Understand how our site is used
• Improve performance and user experience
• Improve performance and user experience

You can disable cookies through your browser settings, though some features may not function properly.

Data Security

We take reasonable measures to protect your information using industry-standard safeguards. However, no method of transmission or storage is 100% secure. You may:

• Access or update your account information
• Request deletion of your personal data, subject to legal requirements
• Opt out of non-essential communications
• Improve performance and user experience

To make a request, contact us using the information below.

Children’s Privacy

Upspending.com is not intended for children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or your data, contact us.

We strive to ensure customer satisfaction with our products and services. If you are not satisfied with your purchase, you may be eligible for a refund under the conditions outlined below. To request a refund, please email us at support@upspending.com with your order details and reason for the request (or simply reply to your order confirmation email).

Eligibility

Refund requests must be submitted within 30 days of the original purchase date.

Non-Refundable Items

Certain items or services may be non-refundable, including but not limited to:

• Digital downloads once accessed
• Services already rendered
• Customized or personalized products

Condition of Refunds

Physical products must be returned in their original condition and packaging.

Broken/Unusable Items

We will replace or refund any broken, or otherwise unusable, items. We may request you to send a photo detailing the issue for our records. Once the return request is made, we will determine, on a case-by-case basis, whether we require such items to be returned.

Processing Time

Approved refunds will be processed within 3 business days after returned goods are received.

Refund Method

Approved refunds will be returned as a credit to your Upspending wallet (or you can request a credit to the original payment method).

Transportation of Returns

Returns can be transported in any of the following ways...

• Driver pickup with next order delivery: Free - leave item(s) on the porch
• Driver pickup (pickup-only): Free for local delivery subscribers, $10 fee for non-subscribers - leave item(s) on the porch
• In-person drop-off (must be pre-scheduled): 9578 Lebanon Road, Mount Juliet TN 37122
• Shipped to: 9578 Lebanon Road, Mount Juliet TN 37122

If a dispute arises that cannot be resolved informally, the following process will apply:

Good Faith Negotiation

Both parties agree to attempt to resolve disputes through informal discussions within 30 days.

Mediation or Arbitration (Optional)

If informal resolution fails, disputes may be resolved through mediation or binding arbitration, depending on applicable laws and mutual agreement.

Governing Law

This policy shall be governed by and interpreted in accordance with the laws of Tennessee, US